Richard W. Petersen, FACHE
President and Chief Executive Officer
Rich Petersen is President and Chief Executive Officer of Maine Medical Center. Prior to his appointment, Rich served as Executive Vice President and Chief Operating Officer at MMC for nine years. Before joining Maine Medical Center, Rich served as Senior Vice President for Kaleida Health Systems located in Buffalo, New York, a 1,600-bed system with a $1 billion annual budget. Rich currently serves as a Board member on The Foundation for Maine's Community Colleges, The John T. Gorman Foundation, and Cheverus High School where he serves as the Board Chair and is a Corporator of MaineHealth. He is a fellow in the American College of Healthcare Executives.
Jeffrey D. Sanders
Executive Vice President and Chief Operating Officer
Jeff Sanders is MMC's Executive Vice President and Chief Operating Officer, responsible for day-to-day operations of the hospital. He serves as a key strategic advisor to the President and CEO, other senior executives, and physician leaders. Jeff plays a critical role in the effective collaboration and integration with physicians, developing strong relationships and initiatives aimed at strengthening market presence and integrating services and practice sites. Before joining MMC, Jeff was the operating officer at Intermountain Medical Center in Murray, Utah, where he oversaw cardiovascular services, imaging services, sleep services, hyperbaric medicine, surgical services, transplant services, and medical research. Prior to his role at the flagship of Intermountain Healthcare, he was at McKay-Dee Hospital in Ogden, Utah, in charge of a number of programs including surgery, critical care, rehabilitation, laboratory services, information systems, and behavioral medicine. Jeff also played a key role in Intermountain Healthcare's partnership with GE Healthcare, leading numerous projects as part of the development of an integrated electronic medical record.
Peter W. Bates, M.D.
Senior Vice President of Medical and Academic Affairs
Chief Medical Officer and Academic Dean for (TUSM-MMC)
Dr. Peter Bates serves as Maine Medical Center's Senior Vice President, Medical and Academic Affairs/Chief Medical Officer and Academic Dean for the Maine Medical Center - Tufts University School of Medicine Medical School Program. Dr. Bates has oversight for all clinical, medical management, academic, research, education, and programmatic aspects of health care delivery, and serves as the primary liaison between MMC management and the private physician practice community. He is also a key member of the senior management team and participates in all strategic and operational decisions and policy as a senior corporate officer of Maine Medical Center. Prior to this role, Dr. Bates served as the hospital's Chief of Medicine for nine years.
Terri M. Cannan
Senior Vice President of Marketing and Communications
MaineHealth, Maine Medical Center
Terri M. Cannan is Senior Vice President, Marketing and Communications at Maine Medical Center and MaineHealth. In her role, she is responsible for the overall marketing, communications, public relations, and media relations strategies for all MaineHealth members, as well as day-to-day Marketing and Communications efforts at Maine Medical Center.
Terri is known as an influential, strategic, results-driven Marketing and Communications leader with a demonstrated record of success in increasing market share and securing loyal customers. Her ability to provide innovative, strategic thought leadership combined with practical tactical execution enables her to quickly build strong relationships throughout organizations.
Terri first joined the MaineHealth family in November 2012, serving as Vice President of Marketing and Communications at Maine Medical Center. In that role, she led the development of a brand strategy while reorganizing the department, cementing her strong reputation for bold leadership and team building. Under her guidance, the department provided best-in-class strategy and execution, forging relationships at all levels of the organization with a strong focus on meeting the needs of our Service Lines.
Prior to Maine Medical Center, Terri honed her professional and leadership experience at TD Bank, serving in roles including Senior Vice President of Customer Strategy, Senior Vice President of Marketing Communications, and Vice President/Group Manager, Direct Marketing/Program Management.
Terri earned her Masters of Business Administration from the University of Southern Maine, and her Bachelor of Science Degree in the Honors Management Program at Bentley College. She and her family reside in Freeport.
James "Andy" Crowder
Senior Vice President and Chief Information Officer
MaineHealth, Maine Medical Center
James “Andy” Crowder is Senior Vice President and Chief Information Officer for MaineHealth and Maine Medical Center. In his role, Crowder is responsible for leading the MaineHealth Information Services Division and overseeing our Shared Electronic Health Record (SeHR) project, stabilizing the first wave of SeHR organizations and implementing SeHR across the entire MaineHealth system.
Crowder is experienced in many different platforms with specific proficiencies in implementing EMRs in healthcare systems. His expertise includes organizational change management, global IT delivery and project management, and enterprise architecture planning and design. He is known as a charismatic and caring leader who delivers transformational results by drawing on experience and talents across the clinical, business, and IT operations spectrum.
Crowder began his career with IBM and moved to IT positions in the hospitality industry. In 1996, he joined Florida Hospital and Adventist Health System of Orlando, FL, where he rose through the ranks to Senior Systems Executive, Chief Information Officer, and Chief Process Officer. Immediately prior to joining MaineHealth and Maine Medical Center in 2013, Crowder was a consultant in IT operations assessment, organization design and staff development, enterprise infrastructure and network architecture design, and clinical systems selection, design and implementation.
Crowder earned his associate degree in computer engineering with honors from Remington University and his bachelor’s degree in information technology (applied technology) from Kaplan University. He is a member of the College of Healthcare Information Management Executives and the Health Care Information Management and Systems Society. Prior to relocating to Maine, Crowder served as Co-Chair of the Central Florida Regional Health Information Organization and as a member of the Central Florida Junior Achievement Board and a number of church and community outreach programs.
Mark A. Harris
Senior Vice President of Strategic Planning
MaineHealth, Maine Medical Center
Mark Harris serves as Senior Vice President of Strategic Planning for MaineHealth – the state’s largest integrated healthcare delivery system – and Maine Medical Center – the state’s leading academic and research-based tertiary care center. A senior planning and marketing professional, Harris has proven successful at building and leading “best in class” planning and strategic marketing teams. He is responsible for the system’s strategic planning activities and regional clinical planning functions for the system’s member organizations which include a tertiary care center, five acute care hospitals, an inpatient mental health hospital, home health services, outpatient surgery center, long-term care, assisted-living facilities and hospice services.
With more than 25 years in the healthcare industry, Harris's experience includes managerial and executive-level positions with large health systems, a small community hospital, a university-based research center, and a market research firm, in addition to his experience as an independent consultant.
Harris earned his Bachelor of Arts degree from Shippensburg University, Shippensburg Pennsylvania, and his Master of Arts degree from Bowling Green State University, Bowling Green, Ohio.
Harris' community involvement includes work with not-for-profit organizations such as the American Heart Association, Community Foundations and various youth organizations.
Lugene “Lou” Inzana, MBA, CPA
Senior Vice President of Finance and Chief Financial Officer
Lugene “Lou” Inzana serves as Senior Vice President of Finance and Chief Financial Officer for Maine Medical Center. In his role, Inzana provides leadership and financial oversight of Maine Medical Center and financial support services for the other members of MaineHealth.
Inzana is a seasoned health care finance expert with nearly 30 years of progressive leadership experience at organizations throughout the Northeast. He serves as a key strategic and financial advisor to the President and Chief Executive Officer of MMC, providing the analytical framework and business judgment necessary to evaluate alternative initiatives and help drive operating and financial performance. He has responsibility for budget and reimbursement, financial reporting, supply chain, financial planning, and revenue cycle management.
Prior to joining Maine Medical Center in 2014, Inzana was most recently Vice President of Finance and Support Services/Chief Financial Officer at Lawrence + Memorial Corporation/Hospital in New London, CT. Over the course of his career, Inzana has carved out a reputation as a strong leader with high integrity, top-flight communication skills, and a passion for health care.
Inzana holds both a B.A. in Accounting and an MBA in Finance from St. Bonaventure (N.Y.) University. He is also a Certified Public Accountant, a Fellow of the Healthcare Financial Management Association, and a member of the American College of Healthcare Executives. In addition to his professional endeavors, Inzana has been an active volunteer for many years, serving on a wide range of boards and committees for organizations that promote stronger communities.
Christopher Sprowl, M.D., MMM
President, Maine Medical Partners
Christopher Sprowl, M.D., MMM, is President of Maine Medical Partners (MMP), a subsidiary of Maine Medical Center. Dr. Sprowl joined the medical center in 2012 from PeaceHealth Medical Group, a multi-specialty medical group based in Washington State, where he was responsible for clinical and financial performance of the Northwest Region. Prior to joining PeaceHealth, Dr. Sprowl helped found and led the Colorado-based Integrated Physician Network, a not-for-profit, self-sustaining, clinically integrated network of 150 providers in multiple specialties and the managing partner of Coal Creek Family Medicine. Dr. Sprowl, who is Board certified in Family Medicine, also holds a Masters of Medical Management degree. He has served as Assistant Clinical Professor at University of Colorado School of Medicine and a Clinical Preceptor for the Saint Joseph Hospital Family Practice Residency Program in Denver. Dr. Sprowl has lectured on topics ranging across the fields of Clinical Integration, Health Information Technology, and Healthcare accountability, value, and sustainability.
Maureen Van Benthuysen
Senior Vice President, Clinical Services
Maureen Van Benthuysen serves as Maine Medical Center’s Senior Vice President of Clinical Services. Van Benthuysen oversees the six service lines: Adult Medicine Services, Cardiovascular Services, Neuroscience Services, Surgical Services, Oncology Services, and Women’s and Children’s Services. Her role involves cultivating the patient-centered framework by enhancing care coordination and increasing efficiency throughout the hospital.
Van Benthuysen has more than 30 years of experience in health care, most notably as Senior Vice President of the Cardiovascular Institute and Hospital Operations at New York’s prestigious Mount Sinai Hospital. In this role, Van Benthuysen provided full administrative, financial, operational, and strategic oversight to multiple departments and clinics, and served on the Steering Committees supporting the implementation of the electronic medical records system, Epic.
Prior to her work at Mount Sinai, Van Benthuysen was Director of Rehabilitation Services at St. Peter’s Hospital in Albany. Van Benthuysen began her health care career as a Physical Therapist at Sunnyview Hospital and Rehabilitation Center in Schenectady, New York. She holds a BS in Physical Therapy from Russell Sage College.
Judith M. West
Senior Vice President, Human Resources and Chief Human Resources Officer
Judy West joined Maine Medical Center in March of 2007 in the position of Vice President Human Resources. Maine Medical Center is a 637-bed tertiary care, verified level one trauma center and teaching hospital affiliated with the Tufts University School of Medicine located in Portland, Maine.
Prior to Maine Medical Center, West was Vice President of Human Resources at Englewood Hospital and Medical Center in Englewood, New Jersey. Englewood is a 520-bed community/teaching hospital. West was responsible for all Human Resource and Organizational Development functions as well as for patient satisfaction and managing/resolving patient incident reporting.
Prior to Englewood Hospital and Medical Center, she served in the role as Vice President of Administrative Services at The Westerly Hospital. The Westerly Hospital is a 125-bed community hospital that has an affiliation with Yale-New Haven. West's responsibilities included human resources, information systems & technology, physical plant, engineering, hospital construction, security, food services and housekeeping.
For ten years Judy served as a faculty member at Roger Williams University and Springfield College.
West received her Bachelor's and Master's degrees from New Hampshire College. Judy is certified at a Labor Relations Specialist through Cornell University.
Judy serves as the chair of the National Education and Learning Committee. She is an active member of the Voluntary Hospitals of America Human Resources Affinity Group, Society of Human Resources Professionals and Human Resources Advisory Group.
Marjorie S. Wiggins, R.N., MBA, DNP(c), NEA-BC
Senior Vice President, Patient Services and Chief Nursing Officer
Marge Wiggins is Senior Vice President of Nursing & Chief Nursing Officer of MMC, as well as Chief Nurse Executive of MaineHealth. An Adjunct Faculty in USM's School of Nursing, Marge has published numerous articles and several book chapters on care delivery models. She led MMC's development of the evidence-based Partnership Care Delivery Model, and consulted in the US and abroad on the topic. She served on several committees for the American Association of Colleges of Nursing's efforts to implement the Clinical Nurse Leader role and delivered nearly 40 presentations in 14 states. Marge maintains membership in several professional organizations, including American Organization of Nurse Executives, Organization of Maine Nurse Executives, Council for the Advancement of Nursing Science-Eastern Nurses Research Society, and the Clinical Nurse Leader Association.
Cindy Boyack, M.D.
Senior Vice President, Patient Services and Chief Nursing Officer
Dr. Cindy Boyack graduated from the University of Toronto Medical School before completing two years of training in the family practice residency program at University of Massachusetts Medical Center in Worcester, Mass. She left family medicine to pursue a career in psychiatry and completed her residency in psychiatry at McGill University, in Montreal, Quebec. She is board certified in both the U.S. and Canada. Currently, she is President of the Medical Staff at Maine Medical Center and the director of outpatient psychiatry in the adult Mental Health Clinic at MMC. She has an academic appointment of Clinical Associate Professor at Tufts University School of Medicine. Her interests include teaching, mental health integration in primary care, community psychiatry, and women's mental health and reproductive issues. She also enjoys working with diverse populations.