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Frequently Asked Questions After Attending an Information Session 

When will I hear from you after the information session?

  • If the MMC Weight & Wellness Program mailed you a brochure to come to the information session, this means we have a referral from your primary care physician (PCP). You should receive your welcome letter from us in about a week telling you how to complete your online health questionnaire.
  • If your PCP told you to come to the information session, please call your PCP and ask them to fax (fax# 235-6073) a referral to us. Once we receive the referral from your physician, you should receive your welcome letter from us in about a week telling you how to complete your online health questionnaire. If you do not hear from us in about a week, we recommend you call your physician again, as this usually means we have not received your referral.

What are my next steps?

  • Follow-up with your physician to make sure that they have sent a referral to us.
  • Wait for your welcome letter from us explaining how to complete your online health history questionnaire. The online questionnaire generally takes 30-45 minutes to complete and is different than your online registration for the information session.
  • Once you receive your welcome letter, please complete your online health history questionnaire.

When will I hear from you after I complete my online health history questionnaire?

  • You will receive a letter from our nurse in about 2 to 3 weeks after you complete you online health history questionnaire. Sometimes it may take longer if we need to get additional medical information from your physician.
  • The letter from our nurse will give you the date for your appointment to the 2 hour New Patient Orientation Class, which is held at the MMC Weight & Wellness Program. This class is different than the information session and can only be scheduled once the above steps are completed.
  • Please note, if you are currently smoking, we require a negative nicotine test result from your physician before you attend the New Patient Orientation Class.

How do I know if my insurance plan covers weight loss surgery?

  • Call your insurance provider and ask for a written copy of the section of your policy that covers bariatric surgery. If your insurance provider will not give this to you, we recommend that you ask the Human Resources department at your workplace.
  • We do require a written copy of your policy for all insurance providers except Mainecare or Medicare.