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PATIENTS & VISITORS


Patient Feedback

Patient Relations Department
Please tell us what you liked or what could be improved in how we deliver services. We will share your comments with the appropriate departments. We monitor the issues you raise and use them to improve the way we operate.

Complaints or Concerns
At Maine Medical Center, we are committed to serving you, and as a healthcare institution interested in providing world class customer service, your input is important.

The Patient Relations Department strives to promote positive guest relations and to assist patients and their family with resolving any concerns.

Concerns should first be discussed with members of the health care team who are most closely involved, such as the nurse or doctor. Voicing your concern will not affect your care or service.

If this approach does not lead to a satisfactory result, you may contact our Patient Relations Department at (207) 662-2983 and ask to speak to one of our representatives. Your concern will be handled in a confidential and sensitive manner and you will be informed of the outcome. It is important that we understand the specifics of your concern and may need to ask you some questions.

Compliments
If there were any staff members that made your stay more pleasant, you can use the email address provided or send us a note and we will share it with the staff involved.

How to Contact Us
You can write, call, or email us at the following:

Patient Relations
Maine Medical Center
22 Bramhall Street
Portland, ME  04102

Phone: (207) 662-2983
Email: patientrelations@mmc.org

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Locations & Directions

Maine Medical Center | 22 Bramhall Street | Portland, Maine 04102-3175 | (207) 662-0111