The Maine Medical Center Cancer Institute - Patient Satisfaction

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Quality & Outcomes

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Patient Satisfaction

Outcomes Guides

Volume & Benchmarking

Survival Rates

The Maine Medical Center Cancer Institute strives to ensure that our health care team is as caring and efficient as possible. An important way that we measure our success is through patient feedback. Surveys are distributed to patients on a regular basis by NRC Picker, a highly regarded national healthcare quality assessment organization. These surveys provide important information that allows our staff to learn how patients feel about services as compared to other hospitals in the country. This information is used to continuously improve the level of patient satisfaction with our services.

Survey results are available from patients admitted to Gibson Pavilion, or 44 bed medical oncology unit, which also includes gynecology and surgical oncology  patients.  We also survey patients in our key outpatient services, such as Radiation Oncology (Portland, Scarborough and Bath sites) and our outpatient clinics located on the MMC Scarborough campus.

Key:
Performance meets or exceeds national average	Performance is within 10% of the national average	Performance is below 10% of the national average

Measures	Our Current Performance
Gibson Pavilion	Ranking
Oncology patients who gave this facility a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
Oncology patients at each hospital who reported that YES, they were given information about what to do during their recovery at home
Oncology patients who reported that staff ALWAYS explained about medicines before giving it to them
Oncology patients who reported that the area around their room was ALWAYS quiet at night
Oncology patients who reported that their doctors ALWAYS communicated well
Oncology patients who reported that their nurses ALWAYS communicated well
Oncology patients who reported that their pain was ALWAYS well controlled
Oncology patients who reported that their room and bathroom were ALWAYS clean
Oncology patients who reported that they ALWAYS received help as soon as they wanted
Oncology patients who reported YES, they would definitely recommend the hospital
Radiation Oncology	Ranking
Oncology patients who gave this outpatient facility a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
Oncology patients who reported that they were ALWAYS involved in decisions about their care as much as they wanted
Oncology patients who reported that the doctors and nurses ALWAYS knew enough about therapies for treating cancer
Oncology patients who reported that someone ALWAYS told them how to manage the side effects of radiation therapy
Mammography	Ranking
Oncology patients who gave this outpatient facility a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
Breast Care Center	Ranking
Patients who reported that clerks and receptionists treated them with courtesy and respect
Patients who reported that the office followed up with results
Patients who reported that their provider explained things in a way they could easily understand
Patients who gave this provider a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
Cancer Risk and Prevention Clinic	Ranking
Patients who reported that clerks and receptionists treated them with courtesy and respect
Patients who reported that the office followed up with results
Patients who reported that their provider explained things in a way they could easily understand
Patients who gave this provider a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)

22 Bramhall Street | Portland, Maine 04102-3175 | 1-(877)-831-2129