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Visit the MaineHealth Cancer Resource Center

The Maine Medical Center Cancer Institute - Patient Satisfaction


The Maine Medical Center Cancer Institute strives to ensure that our health care team is as caring and efficient as possible. An important way that we measure our success is through patient feedback. Surveys are distributed to patients on a regular basis by NRC Picker, a highly regarded national healthcare quality assessment organization. These surveys provide important information that allows our staff to learn how patients feel about services as compared to other hospitals in the country. This information is used to continuously improve the level of patient satisfaction with our services.

Survey results are available from patients admitted to Gibson Pavilion, our 44 bed medical oncology unit, which also includes gynecology and surgical oncology  patients.  We also survey patients in our key outpatient services, such as Radiation Oncology (Portland, Scarborough and Bath sites) and our outpatient clinics located on the MMC Scarborough campus.

Data released July 2014

Key:
 Performance meets or exceeds national average  Performance is within 10% of the national average  Performance is below 10% of the national average
 Measures  Our Current Performance 
Gibson Pavilion
 
Ranking
Oncology patients who gave this facility a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) Performance meets or exceeds national average
Oncology patients at each hospital who reported that YES, they were given information about what to do during their recovery at home Performance meets or exceeds national average
Oncology patients who reported that staff ALWAYS explained about medicines before giving it to them Performance meets or exceeds national average
Oncology patients who reported that the area around their room was ALWAYS quiet at night Performance meets or exceeds national average
Oncology patients who reported that their doctors ALWAYS communicated well Performance meets or exceeds national average
Oncology patients who reported that their nurses ALWAYS communicated well Performance meets or exceeds national average
Oncology patients who reported that their pain was ALWAYS well controlled Performance is within 10% of the national average
Oncology patients who reported that their room and bathroom were ALWAYS clean Performance meets or exceeds national average
Oncology patients who reported that they ALWAYS received help as soon as they wanted Performance is within 10% of the national average
Oncology patients who reported YES, they would definitely recommend the hospital Performance meets or exceeds national average
Radiation Oncology
 
Ranking
Oncology patients who gave this outpatient facility a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) Performance meets or exceeds national average
Oncology patients who reported that they were ALWAYS involved in decisions about their care as much as they wanted Performance meets or exceeds national average
Oncology patients who reported that the doctors and nurses ALWAYS knew enough about therapies for treating cancer Performance is within 10% of the national average
Oncology patients who reported that someone ALWAYS told them how to manage the side effects of radiation therapy Performance is within 10% of the national average
Mammography
 
Ranking
Oncology patients who gave this outpatient facility a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) Performance meets or exceeds national average

Breast Care Center 

Ranking
Patients who reported that clerks and receptionists treated them with courtesy and respect Performance meets or exceeds national average
Patients who reported that the office followed up with results Performance meets or exceeds national average
Patients who reported that their provider explained things in a way they could easily understand Performance meets or exceeds national average
Patients who gave this provider a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) Performance meets or exceeds national average
Cancer Risk and Prevention Clinic
 
Ranking
Patients who reported that clerks and receptionists treated them with courtesy and respect Performance is within 10% of the national average
Patients who reported that the office followed up with results Performance is within 10% of the national average
Patients who reported that their provider explained things in a way they could easily understand Performance meets or exceeds national average
Patients who gave this provider a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) Performance meets or exceeds national average

22 Bramhall Street | Portland, Maine 04102-3175 | 1-(877)-831-2129