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Patient Navigators

Neuroscience Patient Navigator - Navigators are trained nurses and licensed social workers who guide neuroscience patients through the health system. Our navigators are a support system for the patient and his/her family. Navigators assist with the coordination of patient care and ensure patients receive the information and services they need to properly manage their treatment plans.

Why are patient navigators important?Neuroscience Patient Navigator - Mary Otis
For many patients, there is an overwhelming amount of health care information. Patients may have multiple doctors with different roles in their care plan. Navigators identify resources and support services to assist patients and caregivers through their treatment journey and beyond. Navigators can serve as the main point of contact – or “home base” – for patients and families through the care coordination process.

Types of support
Typical issues the navigator might help with include:  

  • Questions about treatments, side effects, clinical trials, and/or plan of care 
  • Information about financial assistance resources 
  • Assistance with health insurance difficulties
  • Access to support groups or classes

Contact
Our navigators are available to meet face-to-face with patients and their families when they are in the hospital or by phone after leaving the hospital. To learn more about the Neuroscience Institute Patient Navigator Program, please call (207) 662-1509.