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Quality & Outcomes

Patient Satisfaction

An important way to measure our success is through patient feedback.  Surveys are distributed to every stroke patient by NRC Picker, a highly regarded national healthcare quality assessment organization.  These surveys allow our staff to learn how patients feel about the services they receive here at MMC compared to other hospitals across the country.  This information is used to continuously improve our approach to patients and their satisfaction with our services.

Our goal is to help our patients best understand why they had a stroke; assure that the patient and their family know what needs to be done to avoid another stroke; and if stroke does happen how to recognize the signs and symptoms of stroke and to seek emergent medical care immediately.  Our scores routine exceed the NRC average in each of the areas outlined by the survey; our staff take pride in assuring our patients have the best support possible while recovering from stroke.

MMC Stroke Specific Question Averages - Fiscal Year 2016


Source: NRC Stroke Spotlight Report; 30 Sept 2016

Volume

Maine Medical Center is certified as a Primary Stroke Center by The Joint Commission; we are the only stroke center in Maine with all the diagnostic technology and advanced treatments for acute stroke.  The certificate of distinction for Primary Stroke Centers recognizes centers that follow the best practices for stroke care by:

  • Using a standardized method for delivering care
  • Supporting patients self-management activities
  • Tailoring treatment and intervention to individual needs
  • Promoting the follow of patient information across settings and providers, while protecting patient rights, security, and privacy
  • Analyzing and using standard performance measure data to continually improve treatment plans
  • Demonstrating their application of and compliance with clinical practice guidelines published by the American Heart and American Stroke Associations

FY 2016 Admitted Stroke Patients by Type: Primary Diagnosis of Stroke

 
Source CPI_EPIC_VISITS; CAO: 25 OCT 2016

Our program at MMC is surveyed every two years by the Joint Commission during an onsite visit from one of their experts they externally validate that our program is in compliance with their standards.  In 2015-2016 we admitted, treated, and expertly cared for nearly 700 stroke patients from around our state.

Discharge Disposition

More and more people are surviving after acute stroke; our goal is to get our patients to the right level of care at the right time – from the acute care we provide here at MMC - to physical rehabilitation after stroke - to home.  We work closely with  our colleagues who support acute rehabilitation and skilled nursing centers to help assure that providers have the information they need to tailor a treatment program that is best for our patients.

Maine Medical Center is a member of the MaineHealth System